THE PADEL ERA
FREE NEXT-DAY UK DELIVERY ON ORDERS £75+ BEFORE 4PM

Frequently Asked Questions

Ordering & Payments

How do I place an order?

Simply browse our online store, add products to your cart, and complete checkout securely through Square. You’ll receive an email confirmation once your order is placed.

What payment methods do you accept?

We accept all major debit and credit cards via our secure Square checkout. Your details are encrypted and never stored on our site.

Can I change or cancel my order?

If your order hasn’t yet been dispatched, contact us at thepadelera@gmail.com as soon as possible and we’ll do our best to assist.

Shipping

Do you ship across Northern Ireland, Ireland and the UK?

Yes! We offer fast, tracked delivery across Northern Ireland, the Republic of Ireland and the UK.

How long does delivery take?

We use Royal Mail Tracked 24 for UK and Northern Ireland orders of £75 or more. This service aims to deliver the next working day after dispatch, including Saturdays in many areas. While most parcels arrive within 1 day, please allow up to 2 working days during busy periods.

Orders placed before 4 pm are usually dispatched the same day. You’ll receive full tracking details once your order ships.

Do you offer free delivery?

We offer free next day delivery on UK orders over £75!

Returns & Exchanges

Can I return an item?

Yes, you can return unused items within 30 days of receiving your order for a refund or exchange. Items must be in their original packaging and condition.

How do I start a return?

We pack your order details and a return sheet with every order. Simply fill in a reason code and send it back to us.

Product Advice

What padel racket should I choose as a beginner?

Beginners typically prefer round-shaped rackets for better control. Check out our Beginner Racket Guide for detailed tips.

What’s the difference between racket shapes?

Round: great control and comfort.
Teardrop: balanced between power and control.
Diamond: more power, suited to advanced players.

Store & Support

Do you have a physical shop?

The Padel Era currently operates online only, delivering throughout Northern Ireland, Ireland and the UK. We aim to collaborate with local padel clubs and coaches to support the sport’s growth.

How can I contact you?

Email us at thepadelera@gmail.com or use the contact form on our Contact Page.